On Road Protector

New Delhi, 3rd March 2009: IFFCO-Tokio General Insurance Co. Ltd., today launched On-Road Protector, an add-on to its Auto Protector Policy. On-Road Protector is available to exist (at the time of renewal) and new customers of IFFCO-Tokio as an add-on to its motor insurance policy – Auto Protector on payment of additional premium. The coverage will be initially launched in Delhi NCR and post which will be launched across India in phases. Designed to address the customer’s needs in event of a peril striking their car, On-Road Protector Coverage is true support for a car owner in times of distress when assistance is required for the car or its passengers.

Benefits under On Road Protector
    • Place of Residence/Work Benefits: Are applicable when the insured vehicle gets immobilized due to accident or breakdown or pilot perils within 100 Kms from the Place of Residence/Work.
      • In - situ Roadside Assistance at Home or On-Road
      • Towing and/or Removal, Storage of the covered vehicle
      • Transportation Benefits
      • Location and Delivery of Spare parts
      • Fuel Benefits
      • Battery Services
      • Keys Services
      • Tyre Replacement

Deposit/Custody of Repaired/Recovered Vehicle

  • Mobility Benefits Are applicable when the insured vehicle gets immobilized due to accident or breakdown outside 100 Kms from the Place of Residence/Work.
    • Accommodation Benefits
    • Onward Travel
    • Return Travel
    • Emergency Travel
    • Transport, Redelivery or Repatriation of Repaired Vehicle
  • Medical Extension – for injury sustained during travel in the insured vehicle.
    • Medical Coordination
    • Urgent Message Relay

For instance, imagine a working woman driving down the National Highway from Gurugram towards Delhi at 10 in the night and encountering a flat tyre or a breakdown requiring assistance. What are her options? She can choose to call a friend or a family member and wait by the roadside at that hour or seek some local assistance to rescue her. In all probability, the help she receives is in the form of an unknown person with an unchecked background, with no identity, with no expertise, and with no assurance that she would be safe and be assisted!

This is one of the numerous occasions where IFFCO Tokio On-Road protector coverage will make a difference to the customer experience. Just a phone call away, the lady can be assured of the requisite assistance from well-trained Assistance Coordinators within a short period of time. Moreover, she can be assured that the requisite background checks have been done before deploying any resource for this activity. This is what IFFCO TOKIO describes as ‘Complete peace of mind’ not just for the lady, but also for her family!

IFFCO TOKIO will provide its coverage in Delhi & NCR, to begin with, and will eventually spread the same across India in a phased manner. The assistance will be provided through a dedicated fleet of recovery trucks, rapid recovery motorcycles, and customer service vehicles. It relies on a 24X7 customer contact center with well-trained Assistance coordinators whose job includes assessing the customer’s need, activating the right fleet and ensuring the assistance is provided within the agreed timelines through qualified technicians. The customers also have the benefit of calling one central number i.e. 1800-103-5499 wherever their travel may take them.

On-Road Protector policy is an innovative and complete product in itself and provides some of the most essential benefits which one would require in event of an accident, theft of car, fire or other perils. Some of the notable and one of its kind benefits under On-Road Protector’s are – Transportation Benefits, Location, and Delivery of Spare Parts, Fuel Benefits, Battery Services, Accommodation Benefits.

At the launch of On-Road Protector cover, Mr. S. Narayanan, MD & CEO, IFFCO TOKIO General Insurance Co. Ltd, said, “On-Road Protector is truly designed to take care of all worries of our customers. This add-on product not only provides the customer with swift service but also gives many added benefits which an individual requires in event of an accident or break down of a vehicle. The idea behind this add on a product is to make an array of services available to our customers through a single phone call and to provide solutions and services that will provide unmatched support.”

In its commitment towards better customer service, IFFCO Tokio General Insurance has been rated No. 1 in Motor Insurance Customer Satisfaction and No. 2 in Home Insurance by an independent agency Consumer VOICE. In addition, Maruti Suzuki has awarded IFFCO-Tokio as THE BEST SERVICE PROVIDER.

About IFFCO TOKIO General Insurance Co. Ltd.

IFFCO Tokio General Insurance Company is a joint venture promoted by Indian Farmers Fertiliser Co-operative (IFFCO) and its associates and The Tokio Marine and Nichido Fire, the largest insurance company in Japan. The Indian promoter’s contribution is 74 percent, while Tokio Marine has contributed 26 percent through Group Company Tokio Marine Asia Pte Ltd. Tokio Marine has been awarded as Asia’s General Insurance Company of the year (2008) by the prestigious Asia Insurance Review.

IFFCO Tokio has a widespread network of more than 170 offices across the country and many more in the pipeline for the coming year. The objective behind opening new offices is to cover the enormous spread of the country and reach the masses.