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IFFCO TOKIO Customer Grievance Redressal Policy
Escalation Level 1
The Company is committed to extend the best possible services to its customers. However, if you are not satisfied with our services and wish to lodge a complaint you can fill the online form or you may email to the customer service desk at firstname.lastname@example.org
After investigating the matter internally and subsequent closure, we will send our response within a period of 15 days from the date of receipt of the complaint by the Company or its office in Gurugram. In case the resolution is likely to take longer time, we will inform you of the same through an interim reply.
Escalation Level 2
For lack of a response or if the resolution still does not meet your expectations, you can write to the Head - Customer Services at email@example.com
After examining the matter, we will send you our final response within a period of 14 days from the date of receipt of your complaint on this email id.
Escalation Level 3
Within 30 days of lodging a complaint with us, if you do not get a satisfactory response from us and you wish to pursue other avenues for redressal of grievances, you may approach the Insurance Regulatory & Development Authority or the Insurance Ombudsman, whose details are given below:
Insurance Regulatory & Development Authority
United India Tower, 9th floor, 3-5-817/818
Basheerbagh, Hyderabad- 500 029.
Contact Number: 040-66514888
Toll Free Number: 155255
Email ID: firstname.lastname@example.org
Click here to obtain the details of the Insurance Ombudsman located at various centers.