We are here to serve at any time:

You may contact us 24*7 at our Toll – Free Number - 1800-103-5499 

For Senior Citizen may contact at 1800-103-5498

Email us at 

Support@iffcotokio.co.in

The Company is committed to extending the best possible services to its customers. However, if you are not satisfied with our services you may contact to the respective offices of your area.

To know the details of the officers for more support, you may contact or write an email.

 

The TAT of resolving your concern is 4 working days. You will receive an auto notification immediately with service request number.

 

Escalation Level 1

If you are not satisfied with the resolution provided and want to re-examine the decision, you can approach the Chief Grievance Officer and the details of which are given below:

Name- Ms. Preeti Bali

Designation- Grievance Redressal Officer / Chief Grievance Officer

Email- chiefgrievanceofficer@iffcotokio.co.in

Contact number- 0124 – 2850159 (If any lack of response, please mention in your grievance description)

After examining the matter, we will send you our final response within a period of 14 days from the date of receipt of your complaint on this email id.

Click Here to Register The Grievance or Register through Bima Bharosa Link.

 

Escalation Level 2

If you are not satisfied with the resolution provided, you wish to pursue other avenues for redressal of grievances, you may approach the Insurance Regulatory & Development Authority of India whose details are given below:

Insurance Regulatory & Development Authority of India

Sy No. 115/1, Financial District,

Nanakramguda, Gachibowli, Hyderabad – 500032.

Contact Number: (040) 20204000

Toll-Free Number:  155255

Email ID: complaints@irdai.gov.in

You may escalate your complaint to the IRDAI using the online facility (Integrated Grievance Management System) which helps policyholders register complaints and track their status.

 

Issue still not resolved?

If your Grievance is not resolved to your satisfaction you may approach the Insurance Ombudsman.

Click here to obtain the details of the Insurance Ombudsman located at various centres.