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The market today is developing very fast and the technology is upgrading by each passing day. The Customer today & as always, is the king and has many choices to choose from. The Traditional Claim settlement process followed in the Motor Insurance is now fast getting a thing of past and the Insurers have to come up with new ideas of improving the customer service and also to contain the increasing claim cost.
In this direction, IFFCO TOKIO has launched a new claim process named Quick Claim Settlement (QCS). Under this process claims will be settled within 30 minutes of customer accepting the assessment offered by the QCS officer. The Customer has the option of either calling the Customer Care Centre (Toll Free) on 18001035499 for registering the claim or he/she may download the mobile app. directly from the website and register the claim. Upon successful registration of claim, QCS officer shall get in touch with the customer and help him/her with further instructions.
Under this process, only personal car claims would be catered where vehicle has not reported to the Garage and the claim amount is within Rs. 20,000/- only.